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近年来,随着我国电子电器维修服务行业全面向外资开放,外商开始享有独立设立维修服务机构的权利。跨国家电巨头开始在中国逐步整合,并通过独资、合作等方式建立企业服务网络,售后服务逐步成为企业盈利的一个新增长点。那么,一套功能完善的售后服务信息系统,究竟如何来帮助企业对服务网络进行管理、支持和考评,以使服务网络更加高效稳定运转呢?
In recent years, as China’s electrical and electronic repair service industry is fully open to foreign investment, foreign investors have begun to enjoy the right to establish an independent maintenance service organization. Cross-national power giants began to gradually integrate in China and set up an enterprise service network through sole proprietorship and cooperation. After-sales service has gradually become a new growth point for corporate profits. Well, a fully functional after-sales service information system, how to help enterprises to service network management, support and evaluation, in order to make the service network more efficient and stable operation?