从IBM放弃PC制造,主攻看起来相对“虚幻”的服务领域开始,很多国外企业已经开始从专注制造转向以客户需求出发来获得新的盈利增长点,并建立了新的业务模式。但是,对于大多数中国企业来说,仅仅为其销售的产品服务,仍然是主流思想。他们总是喜欢说,“我们的产品一流,我们的售后服务能做到24 h随叫随到。”其实能做到这点,也算是目 Beginning with IBM’s quest for PC manufacturing and its seemingly “virtual” service sector, many foreign companies have begun to shift from focus on manufacturing to customer demand to gain new profit growth points and establish new business models. However, for most Chinese companies, serving the products they sell is still the mainstream idea. They always like to say, “Our first-class products, our after-sales service can do 24 h on call.” In fact, can do this, it is the head