“每一个客户背后都有250人,若不小心得罪了一个人,也就意味着得罪了250人。”现在,很多企业愈来愈重视客户的投诉,把客户投诉看做发现问题的线索、诊治顽疾的良方,看做企业发展的“信号灯”和“预警器”。诚然,投诉对企业而言并非坏事,它可以让问题暴露出来,如果采取适当、有效的手段解决问题,可以促进企业自身不断完善。 “There are 250 people behind every customer, and if someone inadvertently offended, it means that offended 250 people.” Now, many companies pay more attention to customer complaints, customer complaints as found problems Clues, the recipe for diagnosis and treatment of chronic illness, as the development of enterprise “lights ” and “early warning device ”. Admittedly, the complaint is not a bad thing for the enterprise, it can expose the problem, and if proper and effective measures are taken to solve the problem, it can promote the continuous improvement of the enterprise itself.