我国机场属地化改革在即,机场如何适应市场发展新形势,本文通过对“以航班生产为基础,以客户服务为中心”的机场运营指导思想的论述,通过对“面向客户、面向市场、面向流程”的机场经营理念的阐述,通过对“民航服务链”的流程理论及机场“区域性、地区性和全球性”服务模式的剖析,探讨机场企业做强、做大、做活的新思路,为机场企业寻求低成本扩张、跨越式发展战略。 In the light of the airport localization reform in China, how the airport adapts to the new situation of market development, this article discusses the guiding principle of airport operation based on the “production based on flight and customer service”, through the discussion of “customer-oriented, market-oriented , Oriented process ”of the airport business philosophy elaborated on the“ Civil Aviation Service Chain ”process theory and airport “ regional, regional and global ”service mode analysis to explore the airport enterprises to do stronger, do Big, do a living new ideas for the airport enterprises to seek low-cost expansion, leapfrog development strategy.