基层员工是饭店发展的基石,饭店的正常运转普通的基层员工必不可少。而员工的工作满意程度则决定了他的工作积极性和服务质量。内部员工满意度高的饭店,消费者对其服务质量往往也会认同。因此,研究基层员工工作满意度的影响因素显得尤为重要,员工满意度的提升可以提高饭店服务质量、减少员工的流失。基层员工工作满意度低的饭店往往伴随着顾客和员工双重流失的问题,本文通过环境、管理等方面因素来分析影响饭店基层员工满意度的因素,并为解决问题提供一些建议。 Grass-roots staff is the cornerstone of hotel development, the normal operation of the hotel’s grassroots employees are essential. The employee’s job satisfaction determines the enthusiasm of his work and service quality. Satisfaction of internal staff of restaurants, consumers often agree on the quality of their services. Therefore, it is very important to study the factors that affect the job satisfaction of grassroots workers. The improvement of employee satisfaction can improve the quality of hotel services and reduce the loss of employees. The grass-roots workers with low job satisfaction are often accompanied by the loss of customers and employees. This paper analyzes the factors that affect the satisfaction of grassroots employees through environment and management, and provides some suggestions to solve the problems.