一、基本方法:1.相关产品与企业的信息:(1)首先我们要做到了解同行:我们可以通过直接访问同行类的网页,获取并了解它的新产品、价格、服务等信息;也可通过阅读与同行类有关的新闻组、通信组上的内容,了解消费者对同行业者的糕点、服务态度的评价,同时还能即时了解到消费者糕点类的评价,或与同行类的对比情况。 First, the basic method: 1. Related products and business information: (1) First of all, we need to be aware of peers: We can access directly to the peer class web pages to get and understand its new products, prices, services and other information; By reading the newsgroups and communication groups related to their peers, they can understand the consumers’ appraisal of cakes and service attitude of their peers, and at the same time, they can instantly understand the evaluation of consumer pastry categories, Compare the situation.