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为了平息用户对Iomega公司的移动存储硬件产品的抱怨,该公司在Internet上的新闻组及相关网点发布告示,通知用户该公司在客户服务及技术支持等方面所采取的一系列措施。在Iomega公司致用户的公开信中写到:“我们十分关心各位在使用Zip存储设备当中所遇到的问题,……。为了维护本公司名牌产品在市场中的崇高的声誉,我们永远欢迎用户们建设性的批评和建议。我们的目标是使用户在使用Iomega公司的产品时感到满意,请给我们机会能够为你们提供周到而满意的服务。”近期,Iomega公司的产品Zip及Jaz硬件设备在
In order to quell user complaints about Iomega’s mobile storage hardware products, the company issued notices on the Internet newsgroups and related sites to inform users of the company’s series of measures in terms of customer service and technical support. In an open letter from Iomega to the user, he said, “We are very concerned about the problems you face in using Zip storage devices.... In order to maintain the company’s reputation for its brand name products in the market, we always welcome users. Constructive criticism and advice. Our goal is to make users feel satisfied when using Iomega products. Please give us the opportunity to provide you with thoughtful and satisfactory service.” Recently, Iomega’s products Zip and Jaz hardware devices are