在某商店,一购物者与一售货者进行激烈的舌战。购物者大光其火:“你态度好一点行不行?”售货者直言不讳:“态度好值多少钱?”大凡服务行业,诸如商店、饭店、公交、宾馆,都重视服务态度,各行业也都制定了本行业有服务公约,有的还有一套很生动、很顺口的专门用语,比如商店要做到百问不厌、百拿不烦;宾馆要做到有求必应、宾至如归等等。然而我们发现有些部门公约归公约,行动归行动,服务态度大多不尽如 In a store, a shopper engages in a fierce battle with a seller. The shopper dazzled himself: “Are you a little better?” The sellers outspoken: “How much is the attitude?” The service industry, such as shops, restaurants, buses, and hotels, all attach importance to service attitudes. All of them have established service agreements in this industry, and some have a very lively and easy-to-follow language, such as shops that do not get tired of asking questions, and do not bother about the use of Bai Na; hotels need to be responsive and at home. However, we have found that some sectoral conventions have come under the Convention, actions have been taken into action, and service attitudes are mostly inadequate.