沟通是一种谈心交心的有效方式,是千群之间的一种交流与融合,是理顺员工情绪的必要手段,是构建和谐企业的重要途径。美国著名成功学大师戴尔·卡耐基说过,“一个人的成功,只有15%归结于他的专业知识,而85%则是靠人际关系和他的处事能力”。要成功地建立起良好的人际关系、很好地协调处理遇到的问题,有效地沟通必不可少,甚至可以说是决定性因素。 Communication is an effective way to talk about one heart and one kind of exchange and integration between groups. It is an essential means to straighten out employee emotions and an important way to build a harmonious enterprise. The famous American success master Dell Carnegie has said that “only 15% of a person’s success is due to his professional knowledge, and 85% rely on his personal relationships and his ability to do things.” To successfully establish good interpersonal relationships, well coordinate and deal with the problems encountered, effective communication is indispensable, or even arguably the decisive factor.