2012年是红河供电局创先工作的攻坚年和达标年,客户满意度测评作为红河供电局创先工作的四个目标之一,今年的创先目标是75%,为了实现这个目标,红河供电局按照公司的统一安排,结合实际,多措并举,举全局之力努力提升客户满意度。多方面管控全力减少客户停电时间客户停电时间是影响客户满意度的重要指标之一。201 2年为切实减少客户停电时间,降低停 In 2012, it was one of the four goals of the Honghe Power Supply Bureau to set a precedent for this year. The target of this year is 75%. In order to achieve this goal, Honghe Power Supply Bureau in accordance with the company’s unified arrangements, combined with the actual, take measures to take the same measure, give the overall effort to improve customer satisfaction. Multifaceted control to minimize customer power outage time Customer power outage is one of the important indicators that affect customer satisfaction. 201 2 years To effectively reduce the customer power outage, reduce the stop