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为发展宽带业务,提升客户感知,南京电信提出了前台无条件受理要求,通过无条件受理的实施,客户装移机需求得到了及时响应,但也在装移机流程和管控方面暴露了一些问题,主要表现在:1.前台预约装移机上门时间受工时池、装维能力等因素制约而不敢与用户实时预约;2.外线装移机不按照前台预约时间上门,按照自己方便和习惯安排装机;3.不能按时履约的工
In order to develop broadband services and enhance customer perception, Nanjing Telecom proposed the requirement of unconditional acceptance at the front desk. Through the implementation of unconditional acceptance, the customer demand for the mobile loading machine has been promptly responded to, but some problems have also been exposed in the process and management of the mobile loading machine, mainly Presented in the front desk loading machine home time by the working hours of the pool, capacity and other factors constrained and dare to make real-time reservations with the user; 2. Outside the loading machine is not in accordance with the front desk appointment time, according to their convenience and custom arrangements ; 3 workers can not perform on time