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新的经济社会形势下,社会群众普遍存在维权意识重于守法意识的观念错位现象,利用民生检察服务热线反复举报控告、甚至恶意举报控告等滥用权利现象时有发生,不仅使有限地司法资源被恶意挤占,更影响和制约了民生检察服务热线服务保障民生功能的正常发挥。究其原因,主要是由于群众维权意识重于守法意识,对司法机关缺乏信任,对反复、恶意举报缺乏有效制约、外部协调机制不健全,辖外事项处理难度大等原因造成。建议采取强化普法宣教,引导民众正确利用民生检察服务热线,建立健全热线事项协作处理机制,引入社会冲突终结机制等方式加以应对。
Under the new economic and social situation, there is a widespread misunderstanding that the rights of the people are heavier than the awareness of law-abiding, and the repeated use of livelihood procuratorial service hotlines to repeatedly report accusations and even malicious reports of accusations and abuse of rights occurs from time to time. Not only limited judicial resources Malicious occupation, but also affect and restrict the livelihood of the prosecution service hotline service to ensure the normal functioning of people’s livelihood. The reason is mainly due to the masses’ awareness of rights protection is more than law-abiding awareness, the lack of trust in the judiciary, the lack of effective control over repetitive and malicious reporting, the imperfect external coordination mechanism and the difficult handling of foreign affairs. It is suggested to take measures to strengthen the popularization of legal education, guide the public to correctly use the people’s livelihood procuratorate service hotline, establish and improve the hotline cooperation mechanism, and introduce the social conflict termination mechanism.