改革开放以来,生产提高了,经济发展了,市场商品丰富了,商店里可心的也能买得起的东西多了,可有一件事儿,有时想起来让人心里不愉快。买东西哪能不挑挑拣拣,多问几句,有的售货员却代答不理,或干脆背过脸去给你个后脑勺,搞不好,还吡你几句,顿时让人浑身一股凉气儿。出门、上街,总免不了坐车,让人生气的事儿也不少。有一天,在公共汽车站上,我看到这样一件事儿:一位老太太没听清售票员报的站名儿(声音太小),刚上车又要下去,售票员便冷冷地甩出一句:“你没长耳朵吗?”我既为那位老太太抱屈,又对售票员气愤。我常听到人们议论各种服务行业(公交、商业、饮食、旅游、修理、文娱等)的服务态度问题,那真是“丑态”百露:有的是 Since the beginning of the reform and opening up, production has risen, the economy has developed, the markets have become more abundant, and the more desirable things in the stores are more affordable. There can be one thing, and sometimes it can make people feel unhappy. Buy something that can not pick and choose, ask a few words, and some salesman has taken the place, or simply turned to give you a back of the head, engage in bad, but also you Pygmy, suddenly all over the body Cool child. Go out, go to the street, the total will inevitably ride a car, people are angry things a lot. One day, at the bus stop, I saw something like this: An old lady did not catch the name of the station conductor (the voice was too small), just got on the bus and went on, and the conductor was coldly thrown Out of a sentence: “You do not have long ears?” I was embarrassed for the old lady, but also angry at the conductor. I often hear of people talking about the service attitude of various service industries (bus, commerce, catering, tourism, repair, entertainment, etc.)