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案情简介广东某县人民医院为树立形象、整顿医风,也为招揽患者、提高经济效益,自2004年10月1日起,向社会公开承诺:“凡拨打‘120’急救电话,属城区的,救护车将在5分钟之内到达。”此后,该医院又通过新闻媒体、户外广告、宣传单等形式多次重申这一承诺。2005年1月1日,家住城区的周玉婧突发脑溢血,其丈夫赶紧拨打“120”电话,然而5分钟过后,公开向社会承诺的该医院救护车迟迟没有赶到。此后,周玉婧的丈夫、女儿多次拨打,医院值班员一再表示“马上就到”。期间,周玉婧丈夫、女儿曾考虑过拨打其他医院的急救电
Brief introduction of the case Guangdong County People’s Hospital for the establishment of the image, rectify the medical ethos, but also to attract patients, improve economic efficiency, since October 1, 2004, the public commitment to the public: “Where to dial ’120’ emergency call is a city Ambulances will arrive within 5 minutes. ”“ The hospital has since reiterated this commitment on many occasions in the form of news media, outdoor advertising, leaflets and more. January 1, 2005, Zhou Yujing who lives in urban areas sudden stroke, her husband quickly called the ”120 “ phone, but after 5 minutes, publicly promised to the hospital ambulance delay has not arrived. Since then, Zhou Yujing husband, daughter repeatedly dialed, the hospital attendant repeatedly said ”immediately to ". During, Zhou Yu Jing husband, daughter had considered calling other hospitals emergency power