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售后服务是一个实践问题,也是一个理论问题.在中国,售后服务尚未引起人们的足够重视.而在发达国家,售后服务已受到普遍重视.一方面,消费者对售后服务提出了更高的要求;另一方面,企业也在努力做好售后服务工作,把它作为提高竞争力的重要手段.美国《幸福》杂志每年都评选美国“十佳”公司,从全国30多个行业300多家公司中评出10家最好的公司.评选的标准有八项:①管理质量;②产品和服务质量;③创新;④长期投
After-sales service is a practical problem, but also a theoretical problem. In China, after-sales service has not attracted enough attention. In developed countries, after-sales service has received widespread attention. On the one hand, consumers put forward higher requirements for after-sales service On the other hand, companies are also working hard to do after-sales service, as an important means to improve their competitiveness. The United States, “Happiness” magazine each year, the United States, “top ten” company, from more than 30 industries in the country more than 300 Ten best companies were ranked in the company. There were eight criteria for selection: 1 Quality of management; 2 Quality of products and services; 3 Innovation; 4 Long-term investment