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加强优质服务工作、提高服务水平,既是供电企业自身发展的需要,也是社会发展的新要求。供电企业能否让客户用上洁净、价廉、质优、可靠的电力,让客户享受到优质、方便、规范、快捷的服务,是新形势下对供电服务的更高要求。建立客户导向型的供电服务模式是供电企业的重要任务。国家电网公司在2012年提出:建设“客户导向型、机构扁平化、业务集约化、管理专业化、管控实时化、服务协同化”的“一型五化”大营销体系,重点提出要求
Strengthening quality service and improving service level are not only the needs of the power supply enterprises themselves but also the new requirements of social development. Whether power supply companies can make customers use cleaner, cheaper, better quality and more reliable power will enable customers to enjoy high-quality, convenient, standard and efficient service, which is a higher demand for power supply services in the new situation. Establishing customer-oriented power supply service mode is an important task for power supply enterprises. State Grid Corporation of China put forward in 2012: to build a large marketing system of “one type and five types” focusing on “customer orientation, flat organization, intensive business, professional management, timely control and service coordination” Request