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2005年5月 ASQ 在西雅图主办的质量改进国际会议期间,TQM 之父费根堡姆通过现场采访和网络讨论,又发表了一些质量高论。美洲银行(北卡罗来纳洲)的质量和生产力副经理、ASQ 资深会员和六西格玛黑带库比亚克先生,将费根堡姆的高论整理发表在《质量进展》2005年11期上,题为“费根堡姆论质量的过去、现在和将来”。本文选择其中3个要点予以介绍。循环:以六西格玛管理缘何而来为例费根堡姆认为:“质量总是一个循环往复的领域。ASQ的首任主席乔治·爱德华兹曾说过,AT&T 公司鼓励‘统计质量控制’发明的原因之一,是因为该公司具有创新、管理和支持的历史背景。我在 GE 公司任高级主管时,就围绕‘统
May 2005 ASQ During the International Conference on Quality Improvement, hosted by Seattle, Fichtenberg, the father of TQM, delivered some high-quality reviews through live interviews and webinars. The Quality and Productivity Vice President of Quality Assurance and Productivity at Bank of America (North Carolina), ASQ Fellow, and Six Sigma Black Belé_Cubiak, published the high-order arrangement of Faegenberg in the issue of Quality Progress 2005/11 entitled ”Fagan Bore on the quality of the past, present and future “. This article chooses three of the points to be introduced. Circulation: An Example of Six Sigma Management Why Fagenberg said: ”Quality is always a cycle. George Edwards, ASQ’s first chairman, once said that AT & T encourages the invention of ’statistical quality control’ One of the reasons is because of the company’s history of innovation, management and support, and when I was a senior executive at GE,