一、抓住机遇,率先成立专业测评机构开展顾客满意指数的研究和测评,向社会发布顾客对产品质量和服务质量进行直接评价的信息,对于引导科学消费,促进企业改进质量,支撑政府宏观决策具有重要的意义。如今,定期测评和发布顾客满意指数,已成为欧美等发达国家经济活动中一项非 First, take the opportunity to take the lead in establishing a professional evaluation agencies to conduct customer satisfaction index research and evaluation of the release of the customer to the product quality and service quality evaluation of the direct information for guiding scientific consumption, promote enterprise quality improvement, supporting the government's macro decision-making It is of great significance. Today, regular evaluation and release of customer satisfaction index has become a non-EU economic activity in developed countries