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0 前言 电力市场转型以来，随着能源市场竞争的日趋激烈和我国加入WTO的临近，广大电力职工的市场竞争意识、优质服务意识均得到了加强，特别是在今年的“电力市场整顿与与优质服务年”活动中，湖南省各级电力部门在树行业优质服务新风、强化营业窗口文明建设方面 了大量扎
0 Foreword Since the transformation of the electricity market, with the increasingly fierce competition in the energy market and the imminence of China’s accession to the WTO, the awareness of market competition and the awareness of high-quality services of the majority of power workers have been strengthened, especially in the “reform and quality of the electricity market this year”. During the “Year of Service” activity, Hunan’s power departments at all levels in the province have put a lot of attention on the quality of service in the tree industry and the strengthening of civilized construction of business windows.