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营业员的职业能力亦即营业员对掌握本职工作有益处的心理品质的总和。它不仅是营业员的心理活动形成和发展的重要内部因素,而且也是售货服务工作必备的主观条件。一名称职的营业员必须具备良好的职业能力,才能有效地完成售货服务工作。
The professional competence of the salesperson is also the sum of the psychological qualities of the salesperson that are beneficial to their job. It is not only an important internal factor for the formation and development of the salesperson’s psychological activities, but also a subjective condition for sales service work. A qualified salesperson must have good professional competence to effectively complete the sales service.