论述咨询企业质量管理的重要性及服务质量差距理论在咨询企业质量管理中的应用,指出提高咨询企业管理水平的根本之路,在于树立咨询企业的质量观念,制定和推行咨询行业质量标准,建立规范的质量管理体系。借鉴服务质量差距理论,提出适合我国咨询企业质量管理的评价体系。 The importance of consulting enterprise quality management and the application of GAP theory in consulting enterprise quality management are pointed out. The fundamental way to improve the management level of consulting enterprise is to establish the quality concept of consulting enterprise, establish and promote the consulting industry quality standard, establish Standardized quality management system. Draw lessons from the theory of service quality gap and put forward the evaluation system suitable for the quality management of consulting enterprises in our country.