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菲利浦·B·克劳士比的质量定义:第一个错误的假设是质量意味着美好或奢华或光亮或重量。“质量”一词用来标志事物的相对价值,采用“好质量”、“坏质量”和时尚用语“生活质量”等形容。“生活质量”是陈腐的套语,因为每个听者都认为说者的话就指他(或她)理解的意思。我们如果要想要管理质量,就必须将它定义为“符合需要”,其原因就在于此。 在商业买践中,情况同样如此。要求必须一清二楚,以免让人误解。然后持续不断地进行测量以确定是否符合这些要求。检查出的不符合即是缺乏质量。质量问题变成不符合问题,因而质量变成可定义的事物。
The quality definition of Philip B. Clausius: The first false assumption is that quality means beauty or luxury or lightness or weight. The term “quality” is used to identify the relative value of things, using “good quality”, “bad quality” and the fashionable term “quality of life”. “Quality of life” is a stale term because every listener thinks the speaker's words mean what he or she understands. If we want to manage the quality, we must define it as “meet the needs”, the reason lies in this. The same is true in commercial practice. Requirements must be crystal clear to avoid misunderstanding. Then continue to measure to determine whether to meet these requirements. Check out the non-compliance is the lack of quality. Quality issues become non-conformities, so quality becomes definable.