论文部分内容阅读
这个年销售额突破40亿元的B2C龙头在某些方面似乎已经跟不上自己的快速发展,价格还是一如既往的便宜,但是服务已经不再像前几年时的热情。2009年6月,京东商城刚刚结束了11周年店庆活动,官方新闻稿称“6月销售额将突破3.5亿元,与2007年全年销售额持平,年内营收有望突破40亿元。”而与此同时,笔者的一位同事正在对着京东商城服务热线里态度和蔼但是不起丝毫作用的客服人员吼叫,因为他的一台电脑刚刚购买就出现问题,京东商城却给他拖了快一个月都没有妥善处理。
The B2C leader, which has a sales volume of over 4 billion yuan a year, seems to have failed to keep up with its rapid development in some respects. The prices are still cheaper as usual, but the service is no longer as enthusiastic as in previous years. In June 2009, Jingdong Mall just ended the 11th anniversary festivals, the official press release said, "June sales will exceed 350 million yuan, with sales in 2007 was flat, the year revenue is expected to exceed 4 billion yuan. At the same time, a colleague of the author is yelling at customer service staff who have a modest but not the slightest effect in the service hotline of Jingdong Mall. Jingdong Mall dragged him away because of a computer purchase problem Almost a month have not properly handled.