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为了评价北京市方庄第一医院的社区卫生服务,用全科医疗服务模式为导向的调查问卷,于1995年和1999年对该院的门诊病人进行了两次内容相似的满意度调查。结果显示,由于全科医学模式的引入,该院的总体病人满意度,在几年内获得大幅度提高;自费患者对服务内容和质量的期望明显高于他人付费者。而调查者为建立一套全面、灵敏而特异的病人满意度指标体系的努力,亦取得了初步的效果。
In order to evaluate the community health service of the First Hospital of Fangzhuang in Beijing, a survey questionnaire based on the general medical service model was conducted in 1995 and 1999 to investigate outpatient satisfaction levels of the outpatients. The results show that, as a result of the introduction of the general medicine model, the overall patient satisfaction of the hospital has been greatly improved within a few years; self-financed patients have significantly higher expectations of service content and quality than those paid by others. The investigators’ initial efforts to establish a comprehensive, sensitive and specific patient satisfaction index system have also achieved preliminary results.