信访接待是办公室的一项重要工作。要做好这项工作,必须牢记党的宗旨,努力提高思想修养。一要耐心。信访接待的对象很复杂,不同的对象有不同的特点,在接待过程中,面对形形色色的人,首先要有耐心,不管来访对象是谁,都要仔细地听其陈述,让对方把话说完。来访者多数都是在工作上不如意,或在生活上有困难,或是对某事某人有意见等,总之是带着不满情绪, Letter reception is an important part of the office work. To do this work well, we must keep in mind the party’s purpose and strive to improve our ideological accomplishments. One must be patient. The reception of letters and visits is very complex, different objects have different characteristics. In the reception process, in the face of all kinds of people, we must first have the patience to listen to the statements carefully and let the other end the sentence . Most of the visitors are unhappy in their work, or have difficulties in life, or have opinions on something. In short, they are dissatisfied with the situation.