“96119”消防咨询热线是上海市消防局借鉴国外经验,结合上海实际情况,为市民提供消防服务而建设的。热线电话不但突出了消防常识咨询功能,解决百姓日常生活中的消防疑问,同时还兼顾消防政务咨询和各类消防举报投诉功能,对于举报投诉类电话,接线服务人员会认真记录在案,及时转交消防有关部门。 “96119 ” fire hotline is the Shanghai Fire Department draw on foreign experience, combined with the actual situation in Shanghai, to provide fire services for the public and construction. Hotline not only highlights the common sense of fire advisory function to solve people’s daily life in the fire questions, but also take into account the fire fighting counseling and various types of fire reporting and complaint function, for reporting complaints telephone, wiring service staff will carefully record the case, timely delivery Fire department.