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优质服务作为国家电网公司客户服务的宗旨和目标之一,对建设和谐供电企业具有重要的意义和作用。从电力优质服务的概念出发,分析了优质服务的深入实施对建设和谐的企业运营机制、促进企业与职工的和谐、促进企业和谐发展、促进生产与经营的和谐、促进两个文明的和谐、促进企业与社会的和谐等方面的重要作用;对进一步提高优质服务,加快建设和谐供电企业进行了探讨。
As one of the goals and objectives of SGCC’s customer service, quality service plays an important role in building a harmonious power supply enterprise. Based on the concept of electric power quality service, this paper analyzes the further implementation of quality service on the construction of a harmonious business operation mechanism, promotes the harmony between enterprises and employees, promotes the harmonious development of enterprises, promotes the harmony between production and management, promotes the harmony of the two civilizations, and promotes Business and social harmony and other aspects of the important role; to further enhance the quality of service, accelerate the construction of a harmonious power supply enterprises were discussed.