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图书馆人性化服务理念的核心就是尊重读者、理解读者、关心读者、激发读者的兴趣和爱好,满足读者的需求,坚持以人为本,实现读者的自我价值。人性化服务理念体现了图书馆人文关怀,与读者建立一种宽容、包容、和谐、温馨的文化氛围,提高读者对图书馆服务的满意度,反过来又会促进图书馆的创新和发展,这是一种双赢的互动局面一、图书馆人性化服务存在的问题(一)在语言运用上缺乏亲切感。生活中我们不乏看到过这样一种情况,走进一个店铺,想仔细看一下物
The core of the library human service concept is to respect the readers, understand the readers, care about the readers, stimulate the readers’ interests and hobbies, meet the needs of the readers, adhere to the people-oriented, and realize the reader’s self-worth. The concept of humanized service embodies humanistic concern in the library and establishes a kind of tolerant, inclusive, harmonious and warm cultural atmosphere with the readers to improve readers’ satisfaction with library services and in turn promote the innovation and development of the library. Is a win-win situation of interaction First, the library of human services problems (a) lack of intimacy in the use of language. There is no lack of life we have seen such a situation, into a shop, would like to take a closer look at things