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报业客户服务中心的应用模式报社早在八九年前就开始涉足呼叫中心的信息化建设,这其实是一个长期的探索过程,今天报业对客户服务中心的应用可谓多种多样,常见的应用主要有以下几个方面:第一,新闻热线:该模式更多的是利用呼叫中心向整个社会伸出信息采集的
Newspaper customer service center application mode newspaper as early as 89 years ago began to get involved in the call center information construction, which is actually a long-term exploration process, today’s newspaper service to customer service center can be described as diverse, common Application mainly in the following areas: First, the news hotline: This model is more of the use of call center to extend the information gathered to the community