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2002年12月20日下午,福州路上的上海书城显得格外热闹,由上海远东出版社出版的《陆家嘴物业企业标准》在这里首发。这是一本由上海陆家嘴物业管理有限公司总结多年从事物业管理的实践经验,精心编撰而成的物业管理专业书籍。《陆家嘴物业企业标准》由基础服务、基础作业、管理等75个标准组成,共110万字、137幅相关图片,《标准》内容涵盖了所有物业管理和服务中最为基本的要求。这是迄今为止我国物业管理企业实施标准化工作的第一部企业标准,也是我国首部公开出版的物业管理企业标准,它的公开出版填补了物业管理行业缺乏服务标准的现状,同时,
December 20, 2002 afternoon, Fuzhou Road, Shanghai Bookstore is particularly lively, published by Shanghai Far East Publishing House “Lujiazui Property Enterprise Standards” here starting. This is a book by Shanghai Lujiazui Property Management Co., Ltd. concluded many years of practical experience in property management, carefully compiled from the property management professional books. The “Lujiazui Property Enterprise Standard” consists of 75 standards including basic services, basic operations and management, with 1.1 million words and 137 related pictures. The “Standard” covers the most basic requirements of all property management and services. This is by far the implementation of standardization of property management enterprises in China’s first enterprise standard, is also China’s first publicly published property management company standards, its open publication to fill the property management industry, the lack of service standards for the status quo, at the same time,