调解是控制的艺术。纠纷是矛盾发展到一定阶段的表现形式,表现为语言上、肢体上或其他行为上的冲突,并常常伴有暴力性,如果处置不当,可能导致矛盾激化。《人民调解法》对什么是人民调解作了阐述:“本法所称人民调解,是指人民调解委员会通过说服、疏导等方法,促使当事人在平等协商基础上自愿达成调 Mediation is the art of control. Dispute is a manifestation of the contradiction developing to a certain stage. It manifests itself in verbal, physical or other behavioral conflicts and is often accompanied by violence. If not properly handled, conflicts may intensify. The People’s Mediation Law elaborates on what is the people’s mediation: ”The people’s mediation referred to in this Law means that the people’s mediation committee, through persuasion and counseling, urges the parties to voluntarily reach a consensus on the basis of equality and consultation