“小姐!你过来!你过来!”顾客高声喊,指着面前的杯子,满脸寒霜地说,“看看!你们的牛奶是坏的,把我一杯红茶都糟蹋了!”“真对不起!”服务小姐赔不是地笑道,“我立刻给您换一杯。”新红茶很快就准备好了,跟刚才一样,同时还送上一份新鲜的柠檬和牛乳。小姐轻声地说:“我是不是能建议您,如果放柠檬,就不要加牛奶,因为有时候柠檬酸会造成牛奶结块。”顾客的脸一下子红了,匆匆喝完茶,走了。有人问服务小姐:“明明是他‘土’,你为什么不直说呢?他那么粗鲁地叫你,你为什么不还以一点颜色给他?”“正因为他粗鲁,所以要用婉转的方法对待,”小姐说,“理不直的人,常用气壮来压人。理直的人,要用气和 ”Miss! You come over! You come!“ The customer shouted, pointing to the glass in front of him, and said, ”Look! Your milk is bad, and I’m ruining my cup of black tea!“ ”“I’m sorry!”The waitress is not laughing at you,“I’ll give you a cup immediately.” New black tea is ready soon, just as it was, and also delivered a fresh lemon and Milk. The young lady said softly: “I can’t recommend you. If you put lemons, don’t add milk, because sometimes citric acid will cause milk to cake.” “The customer’s face is red, he hurries to finish the tea and walks Now. Someone asked the service lady: ”Isn’t he really?“ Why didn’t you just say it? He called you so rudely. Why didn’t you still give him a little color? ”“ Because he was rude, he used it. The method of tactful treatment, ”Miss said, "is not straight people, often used to pressure pressure. Straightforward people, to use gas and