当前我国正处在增长速度换档期、结构调整阵痛期、前期刺激政策消化期,经济运行呈现新常态,家居建材商品和服务面临着新的形势,需要不断提高产品和服务质量和水平,及时有效地解决处理消费者纠纷,让消费纠纷和解在企业,化解在萌芽状态。工商部门受理消费者诉求情况显示,2014年工商部门受理消费者对装修建材的投诉为近4万件,同比增长24%;家具类投诉3万多件,同比增长 At present, China is in the process of shifting its pace of growth, the painstaking period of structural adjustment and the digestion period of pre-stimulus policies, and the economy is running a new normal. The domestic building materials and services are facing new situations. The quality and level of products and services need to be continuously improved. Effective solution to consumer disputes, reconciliation of consumer disputes in the enterprise, to resolve in the bud. Business sector to accept the consumer demand situation shows that in 2014 the business sector to accept consumer complaints about the renovation of building materials for nearly 40,000, an increase of 24%; furniture complaints over 30,000 pieces, an increase of