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学习支持服务是远程教育的核心工作之一,也是电大发展的核心竞争力。依据学生的学习过程,可将学习支持服务分为学前服务、学中服务及学后服务。做好学习支持服务工作要抓住四个关键要素:学生、辅导教师、班主任、学习中心;要解决三个难题:学习支持服务系统的规划、设计与管理,用于学习支持服务工作的经费,学习中心(教学点)合格的辅导教师(特别是边远地区)数量。课业服务的设计与实施在教学资源建设时就要考虑到教学过程的服务设计,包括导学、助学、促学等;辅导教师是课业服务的设计者和实施者,面授教学和网上教学是辅导教师开展课业服务的主要工作。
Learning support services is one of the core tasks of distance education, but also the core competitiveness of the development of TVU. According to the learning process of students, learning support services can be divided into pre-school services, school services and post-secondary services. To do a good job of learning support services, we must grasp four key elements: students, tutors, class teachers and learning centers; three problems to be solved: learning support service planning, design and management, funding for learning support services, Learning center (teaching point) Number of qualified tutors (especially in remote areas). The design and implementation of schoolwork service should take into account the service design of teaching process in the construction of teaching resources, including the guidance of teaching, student support, promote learning; counseling teachers are the designers and implementers of schoolwork services, face-to-face teaching and online teaching is Tutoring teachers to carry out the main job of service.