最近，笔者读到一篇小文章《生意为什么做砸了？》，讲述的是美国著名的汽车销售员吉勒斯的故事。有一天，一位顾客神采飞扬地走进店里，吉勒斯凭经验感觉这位顾客一定想买汽车，于是热情接待，使得这位顾客频频微笑点头，不料由展示场到办公室准备办购车手续的短短两分钟... Recently, I read a small article, "Why is business done? ”, tells the story of Gilles, the famous American car salesman. One day, a customer walked into the store with a spirited look. Gilles felt with experience that the customer would definitely want to buy a car. He was warmly received, and the customer smiled and nodded frequently. It was only from the exhibition hall to the office that he was preparing to purchase the car. Just two minutes...