针对图书馆知识服务与用户需求研究两方面问题,进行信息服务与知识服务区别、知识服务的实质、知识服务的发展趋势、图书馆开展知识服务的模式、用户需求的特点、用户需求的解决途径、用户需求的调查研究等探讨。提出图书馆知识服务是信息服务随着需求不断变化而产生的一种必然的服务趋势,研究用户需求对图书馆知识服务水平有较大的提升作用。 In view of the two problems of library knowledge service and user requirement, the difference between information service and knowledge service, the essence of knowledge service, the development trend of knowledge service, the mode of library’s knowledge service, the characteristics of user’s needs and the solution of user’s needs , User needs research and other discussions. Propose that the library knowledge service is a kind of inevitable service tendency that the information service changes with the demand changing constantly, and researching the user demand has a great promotion function to the library knowledge service level.