传统的管理理论认为组织中的冲突是有害的,只能使组织的资源造成无谓的浪费,并且导致组织人际关系紧张,管理效率低下,组织目标难以实现。因此,在组织营运的过程中,应当尽量避免冲突的产生,一旦发生冲突,必须给以压制。 但是现代管理理论则认为:在组织中,冲突是客观存在的、不可避免的组织内行为的一部分;在不同的组织中,只有冲突程度的高低之分,而不可能不存在冲突;冲突也并非全是坏事,有的冲突无疑具有破坏性的,而有的冲突则是建设性的,这类冲突的有效解决对组织来说是有益的。从这个角度来看,如果组织能够对这些冲突进 The traditional management theory holds that the conflicts in the organization are harmful, which can only cause the unnecessary waste of the resources of the organization, and lead to the tension of the organization interpersonal relationship, the inefficiency of the management, and the difficulty of realizing the organizational goal. Therefore, during the operation of the organization, conflicts should be avoided as far as possible. In the event of a conflict, repression must be given. However, the modern management theory holds that conflict is an objective and inevitable part of an organization’s behavior in an organization. In different organizations, there is no difference between the levels of conflict and the absence of conflicts. The conflicts are not All are bad. Some conflicts are undoubtedly destructive, while others are constructive. Effective resolution of such conflicts is beneficial to the organization. From this perspective, if the organization is able to get into these conflicts