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通过互联网来整合并满足离散的客户需求,需要的是互联网之外的笨功夫。美国《连线》杂志主编克里斯·安德森提出的在互联网领域影响非常广泛的“长尾理论”已
Integrating and satisfying discrete customer needs through the Internet requires a stupid effort outside the Internet. Chris Andersen, chief editor of Wired, magazine, has long been influential in the Internet field