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在信息技术蓬勃发展的今天,许多企业都已认识到多种媒体通信(语音、数据、传真、电子邮件和视频)任意组合的重要性,可以为客户提供他们所需要的个性化服务。在这种市场需求面前,因特网与呼叫中心的集成已是大势所趋。AVAYA 公司推出的 CenterVu 因特网呼叫中心解决方案正是在这种环境下脱颖而出的。AVAYA 公司的前身是朗讯科技企业网络部,是一家针对企业、政府机构提供通讯系统的公司。主要提供语音、融合的语音和数据、顾客关系管理、信息处理、多业务网络与结构化布线产品及服务,是信息处理和结构化布线销售领域的佼佼者。
Today, as information technology is booming, many organizations recognize the importance of any combination of multi-media communications (voice, data, fax, email, and video) that can deliver the personalized service they need. In the face of this market demand, the Internet and call center integration is the trend of the times. AVAYA company launched CenterVu Internet call center solution is in this environment stand out. AVAYA’s predecessor is Lucent Technologies Enterprise Networks, a company that provides communications systems to businesses and government agencies. Mainly to provide voice, converged voice and data, customer relationship management, information processing, multi-service network and structured cabling products and services, information processing and structured cabling sales leader in the field.