0引言当前,随着电监委《供电服务监管办法》颁布实施,国家电网公司向全社会公布“三个十条”的规范内容,优质服务工作已成为供电企业生命线。在国家电力配套法律法规建设步伐加快,全社会法律意识日益增强的形势下,供电企业优质服务工作面临着法治化、规范化的迫切要求。1供电服 0 Introduction At present, with the promulgation and implementation of the “Regulations on the Supervision and Control of Power Supply Services” by the State Electricity Regulatory Commission, the State Grid Corporation of China announced to the whole society the normative content of the “Three 10 Articles” and the quality service has become the lifeline of the power supply enterprises. Under the situation of accelerating the construction of supporting laws and regulations in the country and increasing legal awareness in the whole society, the quality service work of power supply enterprises is faced with the urgent requirement of legalization and standardization. 1 power supply service