今年4月1日起,北京市电信管理局向全市客户作出五项承诺,主要内容是安装电话最长不超过6个月,移机最长不超过两个月,每超一个月退还客户基本月租费和通话费等。截止7月底,全市共发生超时装移机71件,已全部向客户退费;共发生超时障碍1660件,退费率达88%,其中市区达到99%。上述退费全部靠人工上门进行,8月份以后,全部退费进入计算机统计,以冲抵客户话费的方式清退。 April 1 this year, Beijing Telecom Authority to make five commitments to the city’s customers, the main content is the installation of the longest no more than six months, the longest no less than two months, every one month to return the basic customer Monthly fee and call fee. As of the end of July, a total of 71 overtaking machines had been delivered in the city, and all of them had refunded customers. A total of 1,660 overtime obstructions occurred, with a refund rate of 88%, of which 99% were urban areas. All the above reimbursement by hand-to-door, after August, all the refund into the computer statistics, to offset customer calls way to retire.