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近年来,国网湖南客服中心认真贯彻国网湖南省电力公司“依法从严治企、精益规范管理”的工作思路,全面推进覆盖营销六大专业、市县所三级的营销服务全面诊断工作,不断巩固提升“大营销”体系建设,纵向推进城乡同质化管理,全面防控服务风险,助力公司营销管理提质增效。该中心整合技术支持、运营分析、大客户服务各专业资源,采取管理诊断与专业稽核相结合、远程监控与现场核查相结合、全面诊断与专项诊断相结合、年度诊断与回头看相结合的方式,同步开展市县所三级营销服务全面诊断,不断优化全面诊断方式,拓展诊断深度,巩固诊断成效。
In recent years, the national network of Hunan Customer Service Center conscientiously implement the State Grid Hunan Power Company “strict management of enterprises in accordance with the law, lean and standardized management ” work train of thought, comprehensively promote the cover marketing six professional, municipal and county level three marketing services Diagnosis, and constantly consolidate and enhance the “big marketing ” system, vertical and horizontal urban and rural homogenization management, a comprehensive prevention and control service risks, help the company marketing management improve quality and efficiency. The center integrates technical support, operation analysis and VIP customer service with professional resources. It combines management diagnosis with professional auditing, combines remote monitoring with on-site verification, combines comprehensive diagnosis with special diagnosis, and combines annual diagnosis with look back , Carry out the city and county level three marketing services comprehensive diagnosis, and constantly optimize the comprehensive diagnosis, expand the depth of diagnosis, and consolidate the diagnosis.