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随着人们物资文化生活的提高,人们健康意识也在不断增强,对医疗服务要求也不断提高,患者到医院门诊便希望得到全方位的医疗服务。门诊是所有医院的一个重要组成部分,是医院工作的第一线,也是面向社会的重要窗口,使得门诊导诊在分诊、咨询、协调中起着越来越重要的作用,尤其关系到医院的首要形象。提高门诊导诊的人性化服务有着十分重要的意义,我院为湖北荆州一家集医疗、教学、科研为一体的综合性三级甲等医院,每天拥有4 000多人次的门诊量,自2013年来我院加强了
With the improvement of people’s material and cultural life, people’s health awareness is also constantly increasing, the requirements for medical services are also constantly increasing, and patients are expected to receive full-scale medical services when they go to the hospital clinics. Outpatient clinic is an important part of all hospitals, is the first line of hospital work, but also an important window for the community, making out-patient clinics in the triage, counseling, coordination plays an increasingly important role, especially related to the hospital The primary image. It is of great significance to improve the humanized service of out-patient clinic. Our hospital is a Grade-III comprehensive hospital of medical science, teaching and research in Jingzhou, Hubei province. It has more than 4,000 outpatient visits every day since 2013 Our hospital has been strengthened