略谈顾客与员工双满意顾客满意是很多企业追求的目标，而日本一些企业在此基础上又前进一步，把员工满意列为卓越企业的一条标准。让员工满意的经营思想充分体现了以人为本的精神，可以说是抓住了经营管理工作的根本。员工是企业的主体，是生产力诸要素中最主要的因素。生... Slightly talking about customer and employee satisfaction Satisfaction of customers is the goal pursued by many companies, and some Japanese companies go further on this basis and regard employee satisfaction as a standard of excellence. The business idea that satisfies the employees fully embodies the spirit of being people-centered. It can be said that it has captured the fundamentals of business management. Employees are the main body of the enterprise and the most important factor in the productivity factors. Health...