回首已经成为历史的2002年中国CRM市场,萦绕在心头的绝不是懊悔和无奈。不是CRM不好,而是我们了解CRM太少。如今,“误区”这个词已经被用烂了,一看到这个词,就会使人想到又有人在板起面孔教训人,我不希望这篇文章给读者如此的印象,所以就用不等式这个词来表达自己的意思。 Looking back on China's CRM market, which has become history in 2002, it is by no means regrettable and helpless. Not bad CRM, but we know too little CRM. Today, the word “mistaken idea” has been used rotten, when you see this word, it will make people think of another person in the face to teach people, I do not want this article to the reader so impressed, so I use this inequality Words to express their own meaning.