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随着社会的高速发展和市场经济体制的不断完善,电力行业的运行模式也在发生持续深化的转变,供电企业内部结构发生了巨大的变化。企业开始转变原有的观念,意识到了一线服务工作的重要性。做好服务工作,为客户提供优质的服务,树立良好的企业形象,才能使企业适应新形势下的市场经济体制。而一线坐席人员作为客户与运维技术人员之间的沟通桥梁,肩负着巨大的责任。本文就如何做好一线坐席工作提出了一些建议和观点。
With the rapid development of society and the continuous improvement of the market economy, the operating mode of the power industry is also undergoing a continuous and deepening transformation. The internal structure of power supply enterprises has undergone tremendous changes. Enterprises began to change their original concepts, aware of the importance of first-line service. Doing a good job in service work, providing excellent service to customers and establishing a good corporate image will enable the enterprises to adapt themselves to the market economy under the new situation. The first-line agents as customers and operation and maintenance of technical personnel between the bridge, shoulder great responsibility. This article put forward some suggestions and opinions on how to do first-line agent work.