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在云计算环境下,图书馆引入云计算的思想,构建了诸如OCLC WMS等图书馆云平台,向用户提供通过浏览器就可以获得图书馆领域所有资源、数据和其他信息服务的图书馆云服务。然而图书馆云服务本身就是一项复杂的、综合的信息服务,这些信息服务是以组合服务的形式、由一群服务提供商共同提供的。在这种复杂的组合环境里,图书馆云用户的服务质量难以有保障。文章在现有图书馆服务质量研究的工具及信息交流过程、服务质量理论的基础上,将定性的焦点小组访谈方法及定量的社会化统计分析方法结合起来,探讨图书馆云服务质量的影响因素,以利于人们寻找保障用户使用图书馆云的服务质量的相关措施。
In the cloud computing environment, the library introduces the idea of cloud computing and constructs a library cloud platform such as OCLC WMS to provide users with a library cloud service that can obtain all resources, data and other information services in the library domain through a browser . However, the library cloud service itself is a complex and comprehensive information service, which is provided by a group of service providers in the form of a combined service. In this complex combination of environments, the quality of service of library cloud users is difficult to guarantee. Based on the existing tools of library quality of service research, information exchange process and service quality theory, this paper combines qualitative focus group interview methods and quantitative social statistical analysis methods to explore the influencing factors of library cloud service quality , In order to help people find ways to ensure that users use the library cloud service quality.