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关于硬化：他们专门成立了“落实社会承诺制办公室”，对办公室人员进行了服务内容、服务标准等专业知识培训。为了适应用户每天24h投诉的需要，购置了录音留言电话。还将咨询服务所需要的资料摘编汇总，分发给职工学习，供平时备用。关于更比：供电行业向社会所提供的每一项服
About hardening: They set up a “implementation of a social commitment system office” to provide professional training for service personnel and service standards for office personnel. In order to meet the needs of users 24 hours a day to complain, purchase a voice recording phone. It also summarizes the information needed for consulting services and distributes it to employees for study. About more than: Every service provided by the power supply industry to the society