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本文从质量改进的社会需求角度,简述了质量改进的特征及其改进的基本步骤和方法,指出持续质量改进是社会发展的必然要求。
The paper briefly describes the characteristics of quality improvement and its basic steps and methods of improvement from the perspective of social demand for quality improvement. It points out that continuous quality improvement is a necessary requirement of social development.