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7月6日获悉:由东大阿尔派公司为美的粜团开发的顾客服务管理系统已实现全国联网,来自美的集团全国的分中心、服务网点都可以通过该系统享受美的集团良好的售后服务支持。东大阿尔派在其客户关系管理系统(CRM)的基础上,与美的集团共同合作开发出覆盖美的所有售后服务各个业务环节的顾客服务管理信息系统。据东大阿尔派技术负责人表示,美的顾客服务管理系统包括服务结算管理、综合事务管理、配件综合管理、系统综合管
July 6 was informed that the customer service management system developed by Tung Tau Alpine for Midea Group has realized nationwide networking. All sub-centers and service outlets of Midea Group through the system can enjoy good after-sales service support from Midea Group . On the basis of its customer relationship management system (CRM), it has worked with Midea Group to develop a customer service management information system that covers all aspects of the after-sales service in the United States. According to the East Alpine technology director, said the United States customer service management system, including service settlement management, integrated transaction management, parts management, integrated system management